Return Policy

Last Updated: September 5, 2023

Thank you for shopping with Epiidosis General Trading LLC. We aim to provide you with high-quality food products and exceptional customer service. If, for any reason, you are not entirely satisfied with your purchase, we are here to help with our return policy.

Contact Information: If you have any questions or need assistance with returns, please don't hesitate to contact us through our Contact Page.

Postmark Deadline for Returns: To be eligible for a return, your item must be postmarked within 3 days from the date of purchase.

Processing Time for Returns: Once we receive your return, please allow approximately 7 days for us to process it.

Items That Cannot Be Returned:

1. Perishable Items: Food products with a short shelf life, especially those that require refrigeration, are often non-returnable due to health and safety concerns. This includes items like fresh produce, dairy products, and frozen goods.
2. Items That Have Been Opened or Used: Once a food product has been opened or partially consumed, it's typically non-returnable. This is because it's challenging to verify the quality and safety of partially consumed items.
3. Custom or Personalized Items: If our company offers custom-made food products or personalized packaging, these items are often non-returnable unless there's a defect or error on our part.
4. Items Past the Expiry Date: Food products that have exceeded their expiry or "best by" date are generally non-returnable for quality and safety reasons.
5. Items Damaged Due to Customer Mishandling: If a customer has mishandled the product, leading to damage or spoilage, it may not be eligible for a return.
6. Items Not in Original Packaging: Most companies require that returned food products be in their original packaging and condition. If the packaging has been discarded or altered, the item may not be returnable.

Return Authorization: Before returning any item, please contact us to obtain authorization. This step is essential to assess the reason for the return and ensure that it meets our return policy criteria.

Required Contents in the Return Package: When returning an item, please include the following:

• Proof of Purchase: Include proof of purchase, such as a sales receipt or order confirmation.
• Return Form: Fill out our return form with your name, contact information, order number, reason for return, and a description of the item's condition.

Email Notification for Processed Returns: Once we have processed your return, we will send you an email notification to confirm the outcome of your return request. This email will specify whether you will receive a refund, replacement, or another resolution.

We value your business and are committed to providing you with the best possible shopping experience. If you have any questions about our return policy or need assistance with a return, please do not hesitate to reach out to us. Your satisfaction is our priority.

Thank you for choosing Epiidosis General Trading LLC for your food product needs.

Please note: This return policy is subject to change. Please check our website for the most up-to-date policy.